Care Connect

The Care Connect package offers two types of service for you to use: the Proactive Service and Remote Access. Learn more about them in our short video.

Remote Access

Remote Access gives you access of your car’s features via your smartphone and the ŠKODA Connect app. In a town you don’t know, it’s easy to find where you parked your car, and with other functions keep your car under control. Life just became that little bit better.

Remote Access Services

<p><br/><br/>When you’re in a town you don’t know or if you’re in a large P+R car park, it’s easy to get lost and become unsure where you parked. Parking Position consigns those worries to the past. The vehicle transmits its position data to the backend server after every trip. After retrieving the data via smartphone or the customer portal, you can find your parked vehicle using its GPS position.</p>

<p><br/><br/>Whether you want to know your trip parameters in order to practice consumption control or simply have a summary of where you’ve travelled, Driving data is the ideal solution. You can retrieve current data on vehicle use, such as average fuel consumption, average speed or distance travelled, via the ŠKODA Connect Portal or ŠKODA Connect App.</p>

<p><br/><br/>Do you like to keep tabs on your stuff, including your car? The ŠKODA Connect Portal and ŠKODA Connect app give you access to all the latest information about your car, including mileage, maintenance information, fuel range and fuel level. And you might just want to check that you turned the lights off and locked the car.</p>

<p><br/><br/>Keep control of your vehicle even when you’re out of earshot. No matter where you are, you will immediately be alerted by email or smartphone if your Anti-Theft Alarm is activated so that you can take the necessary action.</p>

<p><br/><br/>To prevent improper use of the vehicle, use the ŠKODA Connect Portal to configure up to ten areas and active periods during which notifies you whether the vehicle has moved within the designated area or has entered a prohibited area. If vehicle activity is detected outside of these parameters, you receive a notification in ŠKODA Connect App or an email. <br/>Note: You can setup up to 10 different areas, but only 4 can be activated at once.</p>

<p><br/><br/>Keep track of how your car is being used and set a one-off or recurring alert if you go faster than the speed you have selected. You will be alerted if the vehicle exceeds the selected speed limit. You can access, set and manage the speed limit status at any time in the ŠKODA Connect Portal. Note: You can setup up to 10 different speed limits, but only 2 can be activated at once.</p>

<p><br/><br/>If you’re not sure where you parked your car in a large car park, activate the horn and / or hazard lights remotely via ŠKODA Connect App to make your search that much easier. <br/>Note: This function works if you are within a 500-metre radius of the vehicle.</p>

Proactive Service

The Proactive Service gives you a perfect insight into your vehicle’s technical condition and upcoming servicing. By teaming up with your selected service partner, the system ensures that your car remains in excellent technical condition whatever the circumstances.

Proactive Service

<p><br/><br/>If the vehicle’s crash sensor system detects an accident below the threshold for an emergency call, the infotainment display offers the option of a Breakdown Call to find the right solution to your problem as quickly as possible.</p>

<p><br/><br/>To receive up-to-date information on ŠKODA products or support for ŠKODA Connect services, push the Info Call button on the 3-button module and establish a connection with the ŠKODA Importers’ Customer Care Call Centre.</p>

<p><br/><br/>Maximum ease and convenience are our watchwords even if your car breaks down. Pressing a button on the roof module connects you to a roadside assistance call centre. The car also automatically sends data about its position and condition to the call centre so that the best solution can be found to your situation as soon as possible.</p>

<p><br/><br/>With Service Scheduling, you no longer have the worry of planning services because your authorised service partner does this for you. The vehicle reports the servicing required (such as a regular service and oil change) to the backend server. The details are sent to your preferred service partner, who contacts you proactively to schedule an appointment.</p>

<p><br/><br/>The Vehicle Health Report is a service delivering an excellent overview of your car’s technical condition. The vehicle exports data on the current vehicle condition (selected warning messages displayed in the instrument cluster, servicing requirements, etc.), which you can then retrieve and print out in the ŠKODA Connect Portal.</p>

Check Availability

Service availability depends on the ŠKODA model and on the type of infotainment system you have installed in the car. It should also be noted that some services are available only in certain countries.
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