Frequently Asked Questions



1) I have a question regarding the VWFS agreement payments for my vehicle / can I take a payment holiday?

For all questions regarding VWFS agreements please click on this link which will take you directly to the support information on the VWFS website.

2) What measures are retailers taking to limit the spread of the virus and ensure the health of their customers/staff?

ŠKODA Dealers have introduced a number of measures, which include:

  • social distancing guidance in the showroom
  • hand sanitisers for staff and customers as they enter the showroom
  • the use of protective equipment
  • regular cleaning of fixtures and fittings
  • regular cleaning and disinfection of exhibited and test drive cars
  • protective screens at reception and sales desks
  • disposable covers on seats, gearstick and steering wheels
  • Sanity System or similar systems that uses Ozone to destroy germs and bacteria inside the car
  • regular personnel temperature monitoring using thermal temperature units at entrance of showroom (at selected dealers)

Many ŠKODA dealers also offer a "Pick-up & delivery" service, ie. Collection of the vehicle at the customer’s home or place of work and/or return delivery. In addition, many dealers are also offering a remote sales service whereby you can contact them via WhatsApp or e-mail and they will present you with product information on the car you are interested in. This could include extensive video footage from the sales person outlining all the details of the car to explaining your finance options over the phone. Customers can find out about the availability of extended services by phone or e-mail from individual ŠKODA dealers. An example of what you might see at your local ŠKODA Dealer can be viewed here:

3) Can I book any service, maintenance or repair online?

Yes, normal maintenance can be booked at www.skodaservice.ie. For urgent repairs, please contact your individual dealer directly. A complete list of our sales and service network outlets can be accessed here: https://www.skoda.ie/tools/dealerlocator. Please note that we have introduced a 3 month warranty extension which applies to all ŠKODA vehicles first registered in Ireland whose ŠKODA new car warranty was or is due to expire between 1.3.2020 and 31.5.2020.

4) Can I drive my vehicle if work is required but the retailer is unable to schedule an appointment?

Please note that our retailers will be working their way through a back log of customer work and will be prioritising emergency and postponed work. In some cases social distance and staff health requirements may mean a reduction in capacity leading to longer than normal appointment times. For urgent repairs, please contact your individual dealer directly. Our retailers will continue to ensure the mobility of essential workers as a priority. We will ensure that all customers have their service requirements met and ask for your patience at this time. If your vehicle is displaying a warning light in the first instance please refer to the handbook for information or alternatively download the My ŠKODA App. For more information on the My ŠKODA App visit: https://www.skoda-auto.com/world/myskoda-app. If you have a red warning light or have a safety concern regarding the vehicle, you should stop using the vehicle immediately and contact ŠKODA Roadside Assistance on 1800 202 102.

5) Are there any delays to parts/when will my parts arrive?

Parts supply to our retailers has been maintained. Your retailer will be able to advise if there will be a delay to the repair of your vehicle due to COVID-19 or any other reason. In the first instance please contact the repairing retailer.

6) What happens if repairs under warranty are not completed as a result of my dealer unable to schedule an appointment; and my warranty subsequently expires?

We have introduced a 3 month warranty extension which applies to all ŠKODA vehicles first registered in Ireland whose ŠKODA new car warranty was or is due to expire between 1.3.2020 and 31.5.2020, If you have already reported a fault but have not been able to visit the workshop, your retailer will have opened a job card. If the final repair is completed after the warranty expiry date, any issue caused by a manufacturing defect will be covered. For vehicles whose warranty expired during the recent closure period, you should contact your local retailer with a view to have any repair carried out within three months of the original date of warranty expiry. If you have not yet reported a fault please notify your local ŠKODA retailer so they can book a workshop visit within an appropriate time frame.

7) Is COVID-19 going to delay my new vehicle order?

In light of the Government’s latest guidance/instructions & phases for reopening of businesses, all of our retailer sales departments for both new and used cars will be closed until June 8th. As such any planned deliveries/handovers in that period may be delayed until our retailers re-open. Your local dealer may, at their discretion and under their own conditions arrange delivery by special appointment. Please be advised disruption to our factories and supply chains across Europe may result in your vehicle being delayed. Please contact your retailer for information regarding your vehicles potential delivery time.

8) Can I order a new vehicle during COVID-19?

Our website continues to be available 24/7 to allow you to browse our complete model range and configure a vehicle of your choice. Your local ŠKODA retailer may have the ability to confirm your order online or over the phone, this will vary by retailer and we encourage you to check with your local retailer for more information.

9) I am in a vulnerable group and need to take my vehicle to the dealership or but I'm concerned about face to face contact?

Please contact the retailer directly to discuss options, such as arranging a collection and delivery of your vehicle. Every effort will be made in such cases to assist our customers particularly, for those who are cocooning or are caring for a family member. Likewise, we would ask for the support of our customers in avoiding visiting our sites if they suspect they may pose a threat to other customer and staff on site.

10) What are the delivery timescales for new vehicle orders in light of recent events?

In light of the Government’s latest guidance/instructions & phases for reopening of businesses, all of our retailer sales departments for both new and used cars will be closed until June 8th. As such any planned deliveries/handovers in that period may be delayed until our retailers re-open. Your local dealer may, at their discretion and under their own conditions arrange delivery by special appointment. Disruption to our factories and supply chains across Europe may have result in your vehicle being delayed. Please contact your retailer for information regarding your vehicles potential delivery time.

11) I have a new vehicle on order and want to know if this will still be delivered?

In light of the Government’s latest guidance/instructions & phases for reopening of businesses, all of our retailer sales departments for both new and used cars will be closed until June 8th. As such any planned deliveries/handovers in that period may be delayed until our retailers re-open. Your local dealer may, at their discretion and under their own conditions arrange delivery by special appointment. Please be advised closure of our factories and supply chains across Europe may have resulted in your vehicle being delayed. Please contact your retailer for information regarding your vehicles potential delivery time.

12) If my new vehicle order is late will this affect the price?

The purchase price of your vehicle is unlikely to change. Please stay in close contact with your ŠKODA Retailer concerning the conditions of your vehicle purchase.