Coronavirus (Covid-19) Frequently Asked Questions

1) I have a question regarding the VWFS agreement payments for my vehicle?

VWFS we are aiming to continue to work with customers that may be impacted by the current COVID19 restrictions. For all questions regarding VWFS agreements please visit https://www.vwfs.ie/which will take you directly to the support information on the VWFS website or alternatively contact Volkswagen Financial Services Customer Care by telephone: +353 (0)1 293 3700.

2) Can I book any service, maintenance or repair online?

Due to the COVID-19, and working in line with the Government advice, many of our Authorised Repairers have implemented new working practices to keep vital services moving. All bookings made at www.skodaservice.ie will be confirmed by your retailer. Please do not proceed to the appointment without receipt of confirmation.

3) Routine service requirements are due on my vehicle, should I visit my retailer or should I delay my booking?

If your vehicle is due any service, maintenance or repair works please contact your local ŠKODA retailer who will be able to confirm booking availability. If you wish to delay any service or maintenance work please discuss the details with your retailer. If they advise that the work should not be delayed and you plan to continue using the vehicle, your retailer may be able to offer collection and delivery so that you do not have to visit the site. In the event a particular https://www.skoda.ie/tools/dealerlocator is unable to accept your booking you may decide to select an alternative dealer. A complete list of our sales and service network can be accessed at: https://www.skoda.ie/tools/dealerlocator Please note, for the safety of all employees at the retailer, you should adhere to all current government guidelines relating to COVID-19 regarding, for example, self-isolation and social distancing.

4) What measures are retailers taking to limit the spread of the virus and ensure the health of their customers/staff?

Our customers, colleagues and communities are at the heart of what we do and with the rapidly developing COVID-19 situation, we are taking the responsible measures needed to protect all of us. In light of recent government, we are working with our retailer network to take the appropriate actions to maintain the safety of our customers and staff.

5) Can I drive my vehicle if work is required but the retailer is unable to schedule an appointment?

Our retailers are endeavouring to provide emergency cover, particularly to ensure the mobility of essential workers. It may be appropriate to postpone service or maintenance work if your local ŠKODA retailer is currently unable to offer a booking you may consider an alternative authorised ŠKODA service outlet. A complete list of our sales and service network outlets can be accessed at: https://www.skoda.ie/tools/dealerlocator If your vehicle is displaying a warning light in the first instance please refer to the handbook for information or alternatively download the My ŠKODA App. For more information on the My ŠKODA App visit: https://www.skoda-auto.com/world/myskoda-app. If you have a red warning light or have a safety concern regarding the vehicle, you should stop using the vehicle immediately and contact ŠKODA Roadside Assistance on 1800 202 104.

6) Are there any delays to parts/when will my parts arrive?

Parts supply to our retailers has been maintained. Your retailer will be able to advise if there will be a delay to the repair of your vehicle due to COVID-19 or any other reason. In the first instance please contact the repairing retailer.

7) What happens if repairs under warranty are not completed as a result of my dealer unable to schedule an appointment; and my warranty subsequently expires?

If you have already reported a fault your retailer will have opened a job card. If the final repair is completed after the warranty expiry date, any issue caused by a manufacturing defect that would normally be covered by warranty will be covered. If you have not yet reported a fault please notify your local ŠKODA retailer immediately. If they cannot book your vehicle in immediately a job card and technical report of the issue raised (known as a DISS report) will be raised and any manufacturing issue will be covered even if the warranty has expired.

8) Is COVID-19 going to delay my new vehicle order?

In light of the Government’s latest guidance/instructions all of our retailer sales departments for both new and used cars will be closed until the 2nd of December. As such any planned deliveries/handovers in that period may be delayed until our retailers re-open. Your local dealer may, at their discretion and under their own conditions arrange delivery by special appointment. Please be advised closure of our factories and supply chains across Europe may result in your vehicle being delayed. Please contact your retailer for information regarding your vehicles potential delivery time.

9) Can I order a new vehicle during COVID-19?

Our website continues to be available 24/7 to allow you to browse our complete model range, configure a vehicle of your choice and find cars that are currently available in dealer stock across the country. Your local ŠKODA retailer may have the ability to confirm your order online or over the phone, this will vary by retailer and we encourage you to check with your local retailer for more information.

10) I need to take my vehicle in for diagnosis but I'm concerned about face to face contact?

We are working closely with all our retailers across the country and they are also following the appropriate government and health service advice. All sites understand how to avoid infection and reduce overall risk as well as the importance of ensuring staff at risk or infected/showing symptoms are identified and reported. If you have concerns regarding visiting one of our retailers, please contact the retailer directly to discuss options, such as them arranging a collection and delivery of your vehicle. Every effort will be made in such cases to assist our customers. Likewise, we would ask for the support of our customers in avoiding visiting our sites if they suspect they may pose a threat to other customer and staff on site.

11) What are the delivery timescales for new vehicle orders in light of recent events?

In light of the Government’s latest guidance/instructions all of our retailer sales departments for both new and used cars will be closed until the 2nd of December. As such any planned deliveries/handovers in that period may be delayed until our retailers re-open. Your local dealer may, at their discretion and under their own conditions arrange delivery by special appointment. Please contact your retailer for information regarding your vehicles potential delivery time.

12) I have a new vehicle on order and want to know if this will still be delivered?

In light of the Government’s latest guidance/instructions all of our retailer sales departments for both new and used cars will be closed until the 2nd of December. As such any planned deliveries/handovers in that period may be delayed until our retailers re-open. Your local dealer may, at their discretion and under their own conditions arrange delivery by special appointment.