1. How do I know whether my vehicle is affected?
We initially wrote to owners of affected EA189 vehicles in October 2015 to tell them that their vehicle was affected by the NOx issue. Once the technical measures for their vehicle model were approved and made available, we then wrote to customers with information on how to have the technical measures implemented.
Since October 2015, customers with Irish registered vehicles have Ireland has been able to check online (on this website, www.campaigncheck.ie), or with their authorised dealer or service partner, whether their vehicle is affected.
2. My vehicle is affected. Can I still drive it?
Yes, the NOx issue has no impact on the safety or roadworthiness of your vehicle.
The NOx issue relates to the fact that software was fitted in certain diesel vehicles manufactured by Volkswagen Group which so that when the vehicles were experiencing test conditions, the characteristics of nitrogen oxides (NOx) were affected. It is important to understand that this only occurred when the vehicles were experiencing test conditions. NOx emissions (and other emissions, including CO2emissions) in usual driving conditions have not been affected by this issue.
3. How is the implementation of the technical measures being organised?
The technical measures are now available for all affected vehicle models. We have written to owners of affected vehicles to inform them that the technical measures are available for their vehicles, and to provide them with information on how to have them implemented.
If, for any reason, you have not received a letter, please contact 1800 227 243 for further information.
As at June 2018, the technical measures have been implemented in over 93,000 Irish registered vehicles.
4. Will I be charged for having the technical measures implemented?
No. Our aim is to make this process as convenient as possible for you. It is free, and will take less than 60 minutes. You simply need to make an appointment with your local authorised dealer or service partner. We can provide you with a mobility option if necessary.
5. Will my vehicle be the same after the technical measures are implemented?
You’ll be reassured to hear that independent testing authorities have confirmed that the technical measures have no adverse impact on fuel consumption figures, CO2emissions figures, engine output, maximum torque and noise emissions of affected vehicles. We would also like to assure you that the implementation of the technical measures has no impact on the durability of the engine or the emissions after-treatment system.
Once completed, you will receive a certificate of completion from your authorised dealer, as proof that the technical measures have been correctly implemented.
6. Are vehicles fitted with EU6 Diesel engines affected by the NOx issue?
No, EU6 diesel engines are not affected by the NOx issue.
7. Are vehicles fitted with EA288 diesel engines affected by the NOx issue?
No, vehicles in the European Union with both EU5 and EU6 EA288 diesel engines are not affected by the NOx issue.
8. Can the technical measures be implemented by a non-Volkswagen Group dealer or independent garage?
Given the nature of the technical measures and the fact that Volkswagen Group wants to properly account for the implementation of the technical measures, they do have to be implemented at a Volkswagen Group authorised dealer or service partner, and cannot be completed elsewhere.
The measures will be implemented free of charge and they can be implemented during the routine servicing and maintenance of your vehicle, so it will not require a special visit to your authorised dealer or service partner if that is not convenient for you
9. What is Volkswagen Group's Trust Building Measure?
With the Trust Building Measure, Volkswagen Group is informing its customers that it would consider any complaints that are established to have arisen as a result of the implementation of the technical measures on vehicles with EA189 type diesel engines and that relate to certain parts of the engine and exhaust treatment system. The Trust Building Measure will be available for a period of 24 months from when the vehicle receives the technical measures and only to vehicles with mileage of under 250,000 km at the time the Trust Building Measure is implemented (whichever comes earlier).
Volkswagen Group has always said that implementing the technical measures has no adverse impact on fuel consumption figures, C02emissions figures, engine output, torque, noise emissions, or durability of the engine and its components. All figures relevant to type approval for the vehicle will remain valid. The relevant regulatory authorities have expressly confirmed that the regulatory requirements are met. The confirmation also applies to the durability requirements for emission control systems. The Trust Building Measure has no bearing on this position.
With the Trust Building Measure, Volkswagen Group is sending a clear signal that the update has no negative effects on vehicle durability. This measure should serve to strengthen customer confidence in the technical measures and should encourage more customers to have their cars updated.
Further information about the terms and scope of the Trust Building Measure will soon be available to customers from all authorised dealers and workshops for their respective vehicle brand.
10. Which brands are offering the Trust Building Measure and which models are affected?
The Trust Building Measure applies to all Volkswagen, Audi, Seat, Volkswagen Group and Volkswagen Commercial Vehicles models with EA189 type diesel engines that have received the technical measures.
11. To whom does the Trust Building Measure apply?
The Trust Building Measure will be offered to all Volkswagen Group customers whose vehicles are fitted with an EA189 type diesel engine and who are having their vehicle updated as part of service 23R6 in the context of the diesel matter. It applies only to vehicles with mileage of under 250,000 km at the time the Trust Building Measure is implemented. To be eligible, customers must present proof that all manufacturer-recommended service and maintenance work has been completed (i.e. this applies to vehicles with a full-service history).
The Trust Building Measure also extends to all customers whose eligible vehicles have already received the technical measures, from the date they received it (provided that all other requirements for the Trust Building Measure are met). The Trust Building Measure is linked to the vehicle identification number and would extend to a new owner if the vehicle is sold within the 24-month period covered by the application criteria.
The Trust Building Measure applies worldwide, with the exception of the United States, Canada and South Korea, which are subject to different regulations.
12. Which components are covered by the Trust Building Measure?
The Trust Building Measure covers a total of 11 components within the exhaust gas recirculation system, the fuel injection system and the emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, exhaust gas recirculation valve, exhaust gas recirculation pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines.
The Trust Building Measure has no bearing on Volkswagen Group’s position that the technical measures do not have any negative effects on the durability of the engine and its components. The relevant regulatory authorities have confirmed that the technical measures meet all legal requirements and have no adverse impact on fuel consumption figures, CO2emissions figures, engine output, torque and noise emissions.
13. What are the conditions for the Trust Building Measure?
In addition to the conditions outlined above:
The Trust Building Measure
and provided that none of the following cases apply:
14. Does the Trust Building Measure also apply if my vehicle has already participated in the technical measure?
Yes. As above, the Trust Building Measure also extends to all customers whose eligible vehicles have already received the technical measure, from the date they received it (provided that all other requirements for the Trust Building Measure are met).
If any customer has already incurred costs for relevant work performed on their vehicle, which they established to have arisen as a result of the implementation of the technical measure, Volkswagen Group will be pleased to investigate for you whether those costs will be covered by Volkswagen Group. Any requests for such cost coverage must be made to an authorised Volkswagen Group service partner within the same country as the work was conducted before 31 December 2017.
15. Where can I learn more about Car Emissions Testing?
You can find information from the ACEA here
16. Will I receive a confirmation from my authorised dealer partner after the technical measures have been implemented and what should I do if I ever lose it?
Yes, you will receive a certificate of completion from your authorised dealer after the technical measures have been successfully implemented. If you lose this certificate or have not received it, please contact your authorised dealer.
17. Who do I contact if my vehicle shows a problem after the implementation of the technical measures?
Affected customers can be sure that the technical measures will be successfully implemented and will not have adverse effects on their vehicles‘ fuel consumption figures, CO2 emissions, engine output, maximum torque or noise emissions. This was a key precondition for approval of the technical measure by the authorities. However, if you experience a problem with your vehicle, please contact your local authorised dealer or contact us on 1800 227 243.
18. I am the holder of an affected vehicle and resident in a country where the competent authorities have not ordered the recall by law. I have decided not to participate in the technical measures. Can I still temporarily travel to countries where the technical measures are the subject of a legally required recall (e.g.: Germany)?
When a holder has the technical measures implemented in an affected vehicle, the customer decides independently. However, we note that in those countries where the relevant authorities have ordered the recall to the customers, they may be able to impose sanctions if the technical measures are not implemented within a certain period of time.
Nevertheless, we assume that you may temporarily use your vehicle in countries with a legally required recall (e.g. during a holiday or during transit).