The renowned ‘J.D. Power UK Vehicle Dependability Study (VDS)’ took place for a second time in 2016. The study focused on cars registered by their owners in the UK between the years 2013 and 2015, which means the vehicles are now 12 to 36 months old. J.D. Power collected responses from more than 13,000 original car owners around Britain, enquiring about problems they had experienced with their vehicles over the previous 12 months. J.D. Power examined 177 problem symptoms divided into eight categories including engine and transmission; vehicle exterior; driving experience; displays and controls; infotainment; seats; air conditioning and vehicle interior.
Ranking of the VDS study was determined by the number of problems specified per 100 vehicles, with a lower score reflecting higher quality. With only 66 points ŠKODA led the ranking, surpassing the runner-up by 13 points. The Czech car manufacturer thus beats its own result from last year by 11 points. The overall average for all participating brands was 113 points.
In addition, the excellent quality of the ŠKODA cars convinced owners in individual car segments also. ŠKODA FABIA received the highest award in the small car segment while ŠKODA YETI dominated the compact SUV category. ŠKODA OCTAVIA rounded off the overall result for the brand with second place among compact cars.