Dear Customer

Technical measures are now available for all EA189 vehicles in Ireland affected by the NOx issue. As at December 2017, they have been implemented in over 87,000 Irish registered vehicles.

What is involved?

For affected EA189 vehicles with 1.2 litre and 2.0 litre diesel engines, the technical measures involve a software update to the engine management system. It takes around 30 minutes to complete this software update, although more specific details on timing will be confirmed to you when booking the vehicle in.

For affected EA189 vehicles with 1.6 litre engines, the technical measures involve the fitting of a ‘flow transformer’ directly in front of the air mass sensor and a software update to the engine management system. It takes less than an hour to complete both processes, although more specific details on timing will be confirmed to you when booking the vehicle in.

Independent testing authorities

You’ll be reassured to hear that independent testing authorities have confirmed that the technical measures have no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, maximum torque and noise emissions of affected vehicles. We would also like to assure you that the implementation of the technical measures has no impact on the durability of the engine or the emissions after-treatment system.

How to make an appointment

While voluntary, we recommend that you make an appointment with your local authorised dealer or service partner to have the technical measures implemented at your earliest convenience. We can provide you with a mobility option if necessary.


You can also call 1800 227 243 or email campaigncheck@vwgi.ie and one of our team will allocate a suitable appointment for you.

Get In Touch With ŠKODA

All ŠKODA customers with vehicles, for which the technical measure has been approved, have already been invited to take part at the technical measure. If you wish to verify immediately, whether your particular vehicle is affected by the technical measure, please use our ‚VIN checker‘ tool accessible under the following link.

Should the ‘VIN checker’ tool confirm that your vehicle is affected by the technical measure, we would like to ask you to contact an authorized ŠKODA Partner and arrange an appointment as soon as possible.

The measure will take between 30 minutes and 1 hour depending on the scope of work and is naturally free of charge for you. We would like you to understand that the action may last slightly longer due to organizational reasons resulting from the operational processes. To avoid any inconveniences, ŠKODA will, if needed, provide you with adequate alternative mobility tailored to your needs for free for the implementation time of the measure.

We thank you for your patience and loyalty towards our brand.

Frequently Asked Questions

You can also call 1800 227 243 or email campaigncheck@vwgi.ie, and one of our team will allocate a suitable appointment for you.

Yours faithfully,

Volkswagen Group Ireland

​DIESEL HOTLINE

​Phone number: 1850 812 764